Your order will be packaged with 100% recycled and recyclable materials. We use a plant-based packing tape which is completely compostable. We do our absolute best to cushion products carefully to avoid damage during delivery.
We ship everything either USPS First Class, USPS Priority, or USPS Priority International depending on the weight and destination. Orders are normally shipped in 1-3 business days, but may take longer during busy shopping seasons. We are not responsible for lost packages.
We're pretty sure you will fall in love with your products, but we want all our customers to be 100% satisfied. We offer easy returns and exchanges. If for any reason you are unhappy with your purchase, please contact us within 14 days of receiving your order to arrange a refund, or exchange for a different item.
On very rare occasions, we have candles with wooden wicks that don’t perform properly when lit. If you encounter such an issue, please contact firstname.lastname@example.org right away so we can replace your candle at no extra charge to you. You also have the opportunity to return the other candle to us so we can clean and use it for a new one.